Customer Loyalty Specialist

Guardian Protection Services, Inc.; United States; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

Job summary

Guardian Protection Services, Inc. seeks professionals to engage with customers considering cancellation, retaining accounts through tailored solutions and consultative conversations.

You will identify opportunities to sell system upgrades, equipment, and enhanced services, while aligning recommendations with customer needs and Guardian offerings. Exceptional communication and problem-solving drive success.

Qualifications

• Strong customer retention, problem-solving, negotiation and consultative sales skills.
• Ability to uncover customer needs, recommend relevant solutions, and convert opportunities into sales.
• Excellent verbal and written communication; able to manage multiple tasks in a fast-paced environment.
• At least one year of experience in customer service, retention, inside sales, or related role preferred.

Responsibilities

• Engage with customers considering cancellation to retain accounts.
• Identify and convert opportunities to sell system upgrades, additional equipment and enhanced services.
• Recommend solutions aligned with customer needs and company offerings.
• Present compelling offers through consultative sales conversations.
• Resolve customer issues and follow up to ensure satisfaction.
• Handle escalated concerns with empathy and professionalism.
• Assist customers relocating Guardian services with ease and professionalism.
• Proactively reach out to strengthen relationships and improve retention.

Skills

Customer retention

Problem-solving

Negotiation

Consultative sales

Communication skills

Inside sales

Job description

Key Responsibilities:

Engage with customers who are considering cancellation to retain their accounts through tailored solutions. Identify and convert opportunities to sell system upgrades, additional equipment and enhanced services for existing customers. Recommend and sell solutions that align with customer needs and company offerings. Demonstrate the ability to quickly craft and present compelling offers that meet individual customer needs. Reaffirm the value of Guardian services through consultative sales conversations that support retention and revenue growth. Resolve customer issues efficiently and follow up to ensure complete satisfaction. Handle escalated concerns with empathy and professionalism. Assist customers in relocating their Guardian services with ease and professionalism. Proactively reach out to customers to strengthen relationships and improve retention.

Qualifications:

Strong customer retention, problem-solving, negotiation and consultative sales skills. Ability to uncover customer needs, recommend relevant solutions, and convert opportunities into sales. Strong customer service orientation with excellent verbal and written communication skills. Self-motivated, organized, and capable of managing multiple tasks in a fast-paced environment. Knowledge of consultative sales techniques and the ability to meet sales and retention goals. At least one year of experience in customer service, retention, inside sales, or a related role is preferred.

Compensation & Benefits:

Attractive compensation and benefits package including medical, dental, vision, 401k and more, effective immediately upon hire.

Hours of Operation:

Open Monday – Friday 8am – 8pm Saturday 8am – 5pm Closed on Sundays and all major holidays We offer both 4X10 or 5X8 schedule options Generous paid time off (PTO) Complimentary access to our on-site gym

Guardian Protection is an Equal Opportunity Employer.

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. Armstrong is an Equal Opportunity Employer. The Armstrong Group, a family owned and operated business, now employs over 2,000 people across the nation. The company continues to value strong relationships with its employees and close ties to the communities it serves.