Customer Loyalty & Renewals Specialist

Dean Berube - State Farm Agent; Arlington (TX); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Training & development

Job summary

Dean Berube State Farm in Arlington, TX is seeking a Customer Retention Specialist to nurture existing client relationships, support policy renewals, and drive office growth.

You will focus on outreach, ensuring customers feel understood and guided toward appropriate coverage options, with accurate record-keeping and teamwork to meet retention goals.

Experience in customer service is helpful; state insurance licenses are required to be obtained.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication skills

Active listening

Attention to detail

Job description

Dean Berube State Farm in Arlington, TX is seeking a Customer Retention Specialist to nurture existing client relationships, support policy renewals, and drive office growth.

You will focus on outreach, ensuring customers feel understood and guided toward appropriate coverage options, with accurate record-keeping and teamwork to meet retention goals.

Experience in customer service is helpful; state insurance licenses are required to be obtained.