Customer Retention & Renewal Specialist

Maks Andronenkov - State Farm Agent; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Job summary

Maks Andronenkov State Farm Insurance is seeking a Customer Retention Specialist to support ongoing customer relationships and drive office growth. The role focuses on outreach, policy renewals, and maintaining lasting customer connections.

You will engage with clients to review coverage options, update accounts, and identify opportunities to improve satisfaction. A calm, service-focused mindset and prior State Farm experience are highly valued.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Must have previous State Farm Agency Experience.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication

Detail-oriented

State Farm experience

Job description

Maks Andronenkov State Farm Insurance is seeking a Customer Retention Specialist to support ongoing customer relationships and drive office growth. The role focuses on outreach, policy renewals, and maintaining lasting customer connections.

You will engage with clients to review coverage options, update accounts, and identify opportunities to improve satisfaction. A calm, service-focused mindset and prior State Farm experience are highly valued.