Customer Retention Pro – In-Office Billing & Support

Mysfteam; Arlington, Northern (TX, KY); Híbrido; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

401(k)

401(k) matching

Bonus based on performance

Training & development

Opportunities for advancement

Competitive salary

Descripción de la vacante

State Farm agent team in Arlington, TX is seeking a Customer Retention Specialist for an in-office role. You will make outbound calls on past-due payments, explain statements and schedules, process payments, and document each customer interaction to keep accounts accurate.

Collaborating with the agency team, you will resolve billing or service questions, maintain records, and help customers get their accounts back on track in a supportive, customer-focused environment.

Formación

• Experience with billing inquiries and payments preferred.
• Excellent written and verbal communication skills.
• Ability to handle sensitive financial conversations professionally.

Responsabilidades

• Make outbound calls regarding past-due payments and balances.
• Explain statements, payment schedules, and account activity.
• Process payments and document interactions accurately.
• Follow up on unresolved billing concerns and balances.
• Maintain records in agency systems and assist with service questions.

Conocimientos

Outbound calls

Billing knowledge

Clear communication

Customer service

Problem solving

Organization

Descripción del empleo

State Farm agent team in Arlington, TX is seeking a Customer Retention Specialist for an in-office role. You will make outbound calls on past-due payments, explain statements and schedules, process payments, and document each customer interaction to keep accounts accurate.

Collaborating with the agency team, you will resolve billing or service questions, maintain records, and help customers get their accounts back on track in a supportive, customer-focused environment.