Customer Retention Specialist: Build Trust & Grow Impact

Andy Torres - State Farm Agent; Anna (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Andy Torres State Farm Agency in Anna, Texas seeks an Experienced Customer Retention Specialist to nurture ongoing customer relationships, support policy renewals, and drive outreach. The role emphasizes compassionate service, accurate record-keeping, and proactive client communication to improve retention and satisfaction.

Ideal candidates bring insurance experience, a General Lines Property & Casualty and Life/Health License, and strong interpersonal skills to deliver trusted guidance and

Qualifications

• Previous insurance agency experience in customer service or account management.
• General Lines Property & Casualty and Life/Health License required.
• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Customer service

Relationship building

Communication

Problem-solving

Attention to detail

Education

General Lines Property & Casualty and Life/Health License

Job description

Andy Torres State Farm Agency in Anna, Texas seeks an Experienced Customer Retention Specialist to nurture ongoing customer relationships, support policy renewals, and drive outreach. The role emphasizes compassionate service, accurate record-keeping, and proactive client communication to improve retention and satisfaction.

Ideal candidates bring insurance experience, a General Lines Property & Casualty and Life/Health License, and strong interpersonal skills to deliver trusted guidance and