Customer Retention & Renewal Specialist

FRANK CUSTABLE - State Farm Agent; Wheaton (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Performance bonus

Company events

Competitive pay

Flexible schedule

Free snacks

Career advancement

Paid time off

Signing bonus

Training & development

Job summary

Frank Custable's State Farm seeks a Customer Retention Specialist to support ongoing relationships, renewals, and office growth. The role emphasizes outreach, policy renewals, and proactive engagement with clients to maintain high satisfaction.

Ideal candidates have strong interpersonal skills, attention to detail, and a track record in customer service or account management. Licensing for insurance is required by state regulations.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication skills

Active listening

Attention to detail

Customer service or account management

Education

State insurance licenses (required)

Job description

Frank Custable's State Farm seeks a Customer Retention Specialist to support ongoing relationships, renewals, and office growth. The role emphasizes outreach, policy renewals, and proactive engagement with clients to maintain high satisfaction.

Ideal candidates have strong interpersonal skills, attention to detail, and a track record in customer service or account management. Licensing for insurance is required by state regulations.