Customer Retention Specialist - State Farm Agent Team Member

Dean Berube - State Farm Agent; Arlington (TX); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Training & development

Job summary

Dean Berube State Farm in Arlington, TX is seeking a Customer Retention Specialist to nurture existing client relationships, support policy renewals, and drive office growth.

You will focus on outreach, ensuring customers feel understood and guided toward appropriate coverage options, with accurate record-keeping and teamwork to meet retention goals.

Experience in customer service is helpful; state insurance licenses are required to be obtained.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication skills

Active listening

Attention to detail

Job description

Benefits:

• Bonus based on performance


• Competitive salary


• Training & development

You May Be a Great Fit as a Sales & Retention Specialist at Dean Berube State Farm if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.


• You genuinely care about your performance and growth of the agency.


• You’re a natural relationship-builder who earns trust quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently recommending solutions.


• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.


• You have great management of your time skills.


• State Farm experience might be a benefit, but not necessary.


• Bilingual Spanish is a bonus but not required.

Location Address: 3000 S Cooper St., Arlington, TX 76015

At Dean Berube State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.


• Review accounts and assist with updates or changes as needed.


• Identify opportunities to enhance customer satisfaction and engagement.


• Maintain accurate records and documentation of interactions.


• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.


• Effective communication and listening skills.


• Detail-oriented with a focus on customer experience.


• Previous experience in customer service or account management preferred.


• Must be able to obtain applicable state insurance licenses.