Customer Retention Specialist — Growth & Community Impact

State Farm Agent; Oak Forest (AR); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

401(k) matching

Competitive salary

Job summary

State Farm Agent Brian Robinson Agency in Oak Forest, IL seeks a Customer Retention Specialist to nurture ongoing relationships, handle renewals, resolve complaints, and promote retention through excellent service. The role emphasizes problem-solving, empathy, and effective communication within a supportive team environment.

The position requires current Illinois Property and Casualty licenses, with property, casualty, and life licenses preferred.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management required.
• Must currently have Illinois Property and Casualty licenses. Property, Casualty and life preferred.
• Insurance industry customer service experience preferred, but not required.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts, manage claims inquiries and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication

Customer experience

Account management

Problem solving

Education

Illinois Property and Casualty licenses

Property, Casualty and Life licenses preferred

Job description

State Farm Agent Brian Robinson Agency in Oak Forest, IL seeks a Customer Retention Specialist to nurture ongoing relationships, handle renewals, resolve complaints, and promote retention through excellent service. The role emphasizes problem-solving, empathy, and effective communication within a supportive team environment.

The position requires current Illinois Property and Casualty licenses, with property, casualty, and life licenses preferred.