Customer Loyalty Center Specialist (Day Shift)

Applied Innovation

Grand Rapids (MI)

On-site

USD 36,000 - 46,000

Full time

3 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Short-term disability

401(k) retirement plan

Paid vacation and holidays

Onsite fitness center

Job summary

Applied Innovation's Customer Loyalty Center in Grand Rapids, MI is seeking a reliable, detail-oriented professional to join the team. You will handle incoming calls and emails, log service requests, and coordinate technician loads to ensure fast, quality support for clients.

The role requires a high school diploma or GED, strong communication, and proficiency with computers. We offer a comprehensive benefits package and an onsite fitness center, with full-time schedules Monday–Friday, 8:00

Qualifications

Must be 18 years or older.
Strong communication skills and a client-focused mindset.
Dependable, organized, and attentive to detail.
Proficiency with computers and various software programs.
A positive attitude and a team-player approach.
High school diploma or GED required.

Responsibilities

Answer incoming calls and respond to emails with professionalism and care
Enter service and network-related requests into our system
Process supply orders accurately and efficiently
Coordinate and manage service technician call loads to ensure fast, quality support for our clients