Onsite Go-Live Support Associate (Contract)

PSG Global Solutions; Grand Rapids (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer support firm in Grand Rapids is seeking individuals for an 8-month contract role, with potential extension. Responsibilities include answering phones, processing emails, and handling self-service tickets while adhering to industry guidelines. Candidates must be flexible with their shifts, have at least one year of customer support experience, and be proficient in Microsoft Office. Timeliness and attendance are crucial. Interested applicants should submit their resumes via the provided email.

Qualifications

• At least 1 year of customer support experience.
• Attendance and timeliness are important.
• Flexibility in working hours and weekend availability.

Responsibilities

• Answer phones, process emails, and manage self-service tickets.
• Staff for go-live events and upgrade phone lines.

Skills

Professional demeanor

Friendly attitude

Typing skills

Documentation skills

Ability to follow specific instructions

Tools

Microsoft Office

Job description

A customer support firm in Grand Rapids is seeking individuals for an 8-month contract role, with potential extension. Responsibilities include answering phones, processing emails, and handling self-service tickets while adhering to industry guidelines. Candidates must be flexible with their shifts, have at least one year of customer support experience, and be proficient in Microsoft Office. Timeliness and attendance are crucial. Interested applicants should submit their resumes via the provided email.