Customer Care & Scheduling Coordinator

Grand Bay Acquisition LLC; Grand Rapids (MI); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401k with Company Match

Paid Time Off and Holidays

Life Insurance

Employee Assistance Program

Job summary

Grand Bay Acquisition LLC in Grand Rapids is seeking a Customer Service Representative/Administrative Assistant to join our award-winning team. You will handle inbound and outbound calls, scheduling, and a variety of administrative tasks to keep customers happy and operations efficient.

We offer a full-time role with competitive hourly pay, health/dental/vision, a 401(k) match, PTO and holidays, life insurance, and an Employee Assistance Program.

Qualifications

• Excellent communication skills required.
• Strong organizational abilities and attention to detail.
• Ability to manage multiple tasks and timelines.
• Experience handling inbound/outbound calls is preferred.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Handle inbound and outbound calls to customers and scheduling appointments.
• Assist with administrative duties to support operations.
• Process payments and follow up on outstanding accounts.
• Coordinate scheduling by geography and technician availability.
• Assist with lead follow-up to convert to appointments.

Skills

Customer service

Communication

Organizational skills

Scheduling

Phone support

Microsoft Office

Tools

Office Suite

Scheduling software

Job description

Grand Bay Acquisition LLC in Grand Rapids is seeking a Customer Service Representative/Administrative Assistant to join our award-winning team. You will handle inbound and outbound calls, scheduling, and a variety of administrative tasks to keep customers happy and operations efficient.

We offer a full-time role with competitive hourly pay, health/dental/vision, a 401(k) match, PTO and holidays, life insurance, and an Employee Assistance Program.