Customer Journey Coordinator

Hopesglobalgetaways; Oregon; Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Remote work freedom

Training provided

Professional development resources

Discounted travel opportunities

Job summary

Hopesglobalgetaways is seeking organized, client-focused individuals to join our remote team as Customer Journey Coordinators. You will guide travelers from initial inquiry through final trip preparation, coordinating services, gathering details, and keeping the experience moving forward.

This role emphasizes proactive communication, thorough research of destinations and activities, and careful follow-up to ensure clients understand next steps.

Qualifications

• Clear and professional communication with clients.
• Strong organizational skills to manage multiple requests.
• Ability to research options and coordinate services.
• Must be 18+ and legally eligible to work in eligible countries.

Responsibilities

• Guide clients through the planning process by identifying priorities, dates, budget, and preferences.
• Explore resorts, hotels, cruises, transportation, and packages that fit requests.
• Present choices and assist with arranging services through supplier systems.
• Track confirmations, deadlines, and itinerary details with clients.
• Maintain clear communication before departure with updates and follow-ups.

Skills

Clear communication

Organizational skills

Research & problem solving

Time management

Education

High school diploma or equivalent

Tools

CRM software

Travel supplier portals

Job description

Role Summary

We are looking for organized, people-focused individuals to join our remote team as Customer Journey Coordinators. This role supports clients from their first vacation inquiry through the final stages of trip preparation. Rather than simply processing reservations, you will help keep the entire client experience moving forward by gathering information, researching possibilities, coordinating selected services, and making sure clients know what comes next.

Your Day-to-Day Focus

• Guide clients through the planning process by identifying their priorities, travel dates, budget, destination interests, and preferences.
• Explore available resorts, hotels, cruises, transportation, tours, activities, and vacation packages that align with each request.
• Present appropriate choices and assist with arranging selected services through approved supplier systems.
• Track confirmations, upcoming deadlines, itinerary details, and information still needed from clients.
• Maintain clear communication before departure, including updates, follow-up, routine questions, and standard reservation adjustments.
• Keep client documentation current while continuing to expand your knowledge of destinations and supplier offerings.

How the Opportunity Works

• Remote and flexible schedule
• Independent opportunity rather than a traditional hourly or salaried employee position
• Training designed for individuals with no previous professional travel experience
• Ongoing team guidance and supplier education
• Access to professional development resources
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Virtual team environment with continued learning opportunities

What Will Help You Succeed

• Confident and professional communication
• Strong listening and relationship-building skills
• Ability to organize information and stay ahead of deadlines
• Comfortable researching and evaluating different options
• Consistent follow-up and attention to client needs
• Ability to manage several requests without losing important details
• Willingness to learn new platforms, supplier resources, and processes
• Self-directed, dependable, and comfortable taking initiative
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally eligible to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another qualifying countries