Client Resolution Coordinator

Hopesglobalgetaways; Oregon; Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Onboarding and training

No travel experience required

Mentorship

Travel discounts

Professional development

Team support

Job summary

Hopesglobalgetaways is seeking organized, solution‑oriented individuals to join our remote team as Client Resolution Coordinators. You will help clients navigate vacation planning questions, review options, coordinate services, and address routine issues throughout the planning process.

This independent, remote role offers flexible scheduling, beginner onboarding, training, and ongoing support. Prior travel‑industry experience is not required, and you’ll develop skills across customer service,

Qualifications

• Strong written and verbal communication.
• Professional, patient, and solution‑focused approach.
• Excellent organization and attention to detail.
• Ability to research information and explain available options.
• Manage multiple client concerns, tasks, and deadlines.
• Willingness to learn supplier platforms, online systems, and new processes.
• Dependable and able to work independently.
• Must be 18+ and reside in eligible regions.

Responsibilities

• Communicate with clients to understand travel goals, destinations, dates, budget, concerns, and requests.
• Research resorts, hotels, cruises, transportation, tours, and other vacation services using approved supplier resources.
• Evaluate options and coordinate arrangements based on client needs.
• Organize confirmations, reservation information, itineraries, and planning documents.
• Assist with routine concerns by reviewing solutions, providing updates, and following up on items.
• Verify client and booking information, track deadlines, and expand knowledge.

Skills

Strong written and verbal comms

Professional, patient, solution‑or‑or

Excellent organization

Research and information synthesis

Independent, self‑driven

Adaptable to changing client needs

Ability to manage multiple deadlines

Willingness to learn supplier systems

Tools

Online research platforms

Job description

About the Opportunity

We are seeking organized, solution-oriented individuals to join our remote team as Client Resolution Coordinator. In this role, you will help clients navigate vacation-planning questions, review available options, coordinate requested services, and address routine issues that may arise throughout the planning process. This opportunity is well suited for individuals who enjoy helping people, solving problems, researching information, and keeping multiple details organized. Previous travel-industry experience is not required. Training, supplier education, and ongoing support are provided.

Independent Work Structure

This is a remote, independent opportunity rather than a traditional hourly or salaried employee role. You will have flexibility in how you manage your schedule while taking responsibility for client communication, research, follow-up, organization, and continued learning. Successful individuals are dependable, proactive, comfortable working independently, and willing to build client relationships while using the tools, training, and resources available to them.

What You'll Do

• Communicate with clients to understand their travel goals, preferred destinations, dates, budget, concerns, and special requests.
• Research resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation services using approved supplier resources.
• Help clients evaluate available choices and coordinate selected arrangements based on their individual needs.
• Organize confirmations, reservation information, schedules, itinerary details, and other important planning documents.
• Assist with routine concerns by reviewing available solutions, providing updates, following up on outstanding items, and supporting standard reservation changes.
• Verify client and booking information for accuracy, track important deadlines, maintain organized records, and continue expanding destination and supplier knowledge.

What You'll Have Access To

• Fully remote work with flexible scheduling
• Beginner-friendly onboarding and training
• No previous professional travel experience required
• Ongoing team guidance and mentorship
• Supplier and destination education
• Professional development and skill-building resources
• Opportunities to strengthen customer service, problem-solving, communication, research, and organization skills
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Strong written and verbal communication skills
• Professional, patient, and solution-focused approach
• Excellent organization and attention to detail
• Strong problem-solving and follow-up abilitiesComfortable researching information and explaining available options
• Ability to manage multiple client concerns, tasks, and deadlines
• Willingness to learn supplier platforms, online systems, and new processes
• Dependable and able to take initiative without constant supervision
• Adaptable when client needs, priorities, or arrangements change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the US, UK, Spain, Australia, Mexico, or another qualifying regions