Customer Support Coordinator

Hopesglobalgetaways; Oregon; Hybrid; USD 30,000 - 39,000; Full time

Job summary

Hopesglobalgetaways is seeking motivated Vacation Services Consultants to join its remote team. You will help clients explore vacation possibilities, narrow down choices, and coordinate services needed to bring plans together.

This role favors researchers who enjoy destinations, organizing information, and guiding clients. Training and ongoing support are provided, with performance-based incentives and access to supplier discounts.

Qualifications

• Strong written and verbal communication skills.
• Helpful, professional, and service-minded approach.
• Strong organizational skills and attention to detail.
• Comfortable conducting online research and comparing options.
• Ability to manage multiple client requests and planning deadlines.
• Consistent follow-up and dependable time-management.
• Comfortable working independently and taking responsibility for assigned tasks.
• Willingness to learn supplier systems and booking tools.

Responsibilities

• Consult with clients to learn about preferred destinations, travel dates, budget, interests, and goals.
• Search available resorts, hotels, cruises, transportation, tours, excursions, activities, and vacation packages.
• Compare suitable options and help clients understand differences between choices.
• Coordinate selected vacation services through approved supplier resources and booking platforms.
• Keep important trip information, confirmations, deadlines, and planning notes organized.
• Stay in contact with clients regarding updates, pending decisions, and needed information.
• Assist with routine booking adjustments and service questions when necessary.
• Maintain accurate client records and knowledge of destinations and supplier offerings.

Skills

Strong written and verbal commu nica…

Job description

Position OverviewWe are looking for motivated, detail-conscious individuals to join our remote team as Vacation Services Consultants. In this role, you will help clients explore vacation possibilities, narrow down suitable choices, and coordinate the services needed to bring their plans together.This opportunity is a good fit for individuals who enjoy researching destinations, working with people, organizing information, and providing helpful guidance. Previous professional travel experience is not required. Training, resources, and continued support are available.

What You'll Do

• Consult with clients to learn about their preferred destinations, travel dates, budget, interests, and overall vacation goals
• Search available resorts, hotels, cruises, transportation, tours, excursions, activities, and vacation packages
• Compare suitable options and help clients understand the differences between available choices
• Coordinate selected vacation services through approved supplier resources and booking platforms
• Keep important trip information, confirmations, deadlines, and planning notes organized
• Stay in contact with clients regarding updates, pending decisions, and information still needed
• Assist with routine booking adjustments and service questions when necessary
• Maintain accurate client records and continue building knowledge of destinations and supplier offerings

Opportunity Details

• Remote opportunity with flexible scheduling
• Independent work structure; not a traditional hourly or salaried employee position
• Training available for individuals new to the travel industry
• Ongoing supplier and destination education
• Access to team guidance and development resources
• Performance-based incentive and recognition opportunities
• Qualifying travel-related discounts and industry benefits
• Continued opportunities to strengthen customer-service and vacation-planning skills

Qualifications

• Strong written and verbal communication skills
• Helpful, professional, and service-minded approach
• Strong organization and attention to detail
• Comfortable conducting online research and comparing options
• Ability to manage multiple client requests and planning deadlines
• Consistent follow-up and dependable time-management skills
• Comfortable working independently and taking responsibility for assigned tasks
• Willingness to learn supplier systems, booking tools, and digital platforms
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally eligible to work and reside in the US, UK, Mexico, Australia, Spain, or another qualifying countries