Customer Integration Lead – APIs & Data Flows

KBX Logistics LLC; Green Bay (WI); In loco; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

401(k) plan

Paid time off

Educational assistance

Descrizione del lavoro

KBX Logistics is seeking a Customer Integration Specialist to join our B2B team within KBX Technology Solutions in Green Bay, WI. You will lead customer integration initiatives, collaborate with technical teams, and ensure data integrity through testing and mappings. Travel ~10% is expected.

The ideal candidate has experience with APIs, REST, JSON, XML, EDI, and documenting requirements, with strong communication and problem-solving skills to deliver exceptional customer service.

Competenze

• Experience in customer integration or customer implementations.
• Experience with APIs, REST services, JSON, XML, EDI, or other data-exchange technologies.
• Experience gathering and documenting business, process, data, or technical requirements.
• Experience creating process maps, workflow diagrams, or business documentation.
• Experience writing user stories, acceptance criteria, and technical requirements.
• Experience supporting testing activities, including integration testing, system testing, or UAT.
• Experience using Azure DevOps or Jira or Postman or Lucidchart or Visio.

Mansioni

• Lead customer integration initiatives with external/internal customers and internal tech teams.
• Collaborate with customer technical teams to understand integration requirements and provide tailored solutions.
• Conduct integration mapping and testing to ensure data accuracy and integrity.
• Act as a subject matter expert for B2B customer integrations and provide guidance.
• Identify and troubleshoot technical integration challenges with cross-functional teams.
• Provide clear communication to customers throughout the integration process.
• Develop user stories and participate in daily standups and backlog refinement.
• Document integration components, processes, and procedures for consistency.
• Utilize Dev/Ops and other tools to track and manage progress.
• Leverage tools like Postman and Lucidchart in the integration process.
• Develop current and future state process flows with customers and platform teams.
• Travel 10% expected.

Conoscenze

APIs / REST / JSON / XML / EDI

Requirements gathering

Process mapping

User stories / acceptance criteria

Testing coordination

Azure DevOps / Jira / Postman / Lucid

Formazione

Bachelor's degree in CS or MIS

Strumenti

Azure DevOps

Jira

Postman

Lucidchart

Visio

Descrizione del lavoro

KBX Logistics is seeking a Customer Integration Specialist to join our B2B team within KBX Technology Solutions in Green Bay, WI. You will lead customer integration initiatives, collaborate with technical teams, and ensure data integrity through testing and mappings. Travel ~10% is expected.

The ideal candidate has experience with APIs, REST, JSON, XML, EDI, and documenting requirements, with strong communication and problem-solving skills to deliver exceptional customer service.