Customer Integration Specialist

Koch Business Solutions, LP; Wichita (KS); On-site; USD 70,000 - 100,000; Full time

Job summary

Koch Business Solutions, LP seeks a Customer Integration Specialist for its KBX Technology Solutions team. You will lead integration initiatives, work with customer tech teams, and ensure accurate data mappings and testing across EDI/JSON/XML environments.

This role requires strong communication, problem-solving, and proactive support for both external and internal customers, with travel around 10%.

Qualifications

• Experience in customer integration or implementations.
• Experience with APIs, REST services, JSON, XML, EDI, or other data exchange technologies.
• Experience gathering and documenting business, process, data, or technical requirements.
• Experience creating process maps, workflow diagrams, or business documentation.
• Experience writing user stories, acceptance criteria, and technical requirements.
• Experience supporting testing activities, including integration testing, system testing, or user acceptance testing.
• Experience using Azure DevOps or Jira or Postman or Lucidchart or Visio.

Responsibilities

• Lead customer integration initiatives. This includes setting customer expectations and coordinating integration activities with external/Internal customers and internal tech teams.
• Collaborate with customer technical teams to understand their integration requirements and provide tailored integration solutions to our KBX Modern Technology Standards.
• Conduct integration mapping and perform integration testing on files to ensure data accuracy and integrity.
• Act as a subject matter expert for B2B customer integrations, providing guidance and support to customers and internal teams.
• Identify and troubleshoot technical integration challenges. Collaborate with B2B and KBX Product Teams to find effective solutions.
• Provide clear and consistent communication to customers throughout the integration process.
• Develop user stories, participate in daily standups, and collaborate in backlog refinement sessions to ensure requirements are clearly defined and prioritized
• Document integration components, processes, and procedures to ensure clarity and consistency with internal and external customers.
• Utilize Dev/Ops and other tools to accurately track and manageintegration progress.
• Leverage various tools in the integration process, i.e.Postman. Lucid, etc
• Develop customer current and future state process flows in collaboration with Customers, Developers and Platform Teams
• Travel 10% expected

Skills

Customer integration experience

API/Integration knowledge

Requirements gathering

User stories & acceptance criteria

Testing support

Azure DevOps or Jira or Postman or Luc

Education

Bachelor's degree in Computer Science or MIS

Tools

Postman

Lucidchart

Visio

Jira

Azure DevOps

Job description

Your Job

We are seeking a highly motivated and detailed-oriented Customer Integration Specialist to join our B2B Team within KBX Technology Solutions. The ideal candidate will possess a deep understanding of application integration principles, exceptional problem-solving skills, and experience collaborating with external and internal customers.The ideal candidate should communicate well, be a proactive problem-solver, and be passionate about delivering exceptional customer service.

Our Team

We play a crucial role in ensuring seamless collaboration and alignment across various integrations and processes within the organization. We partner with internal and external customers to provide quality integrations, secure & reliable connectivity, and deliver best-in-class customer experience by flawless connections that allow our customers to be connected to all our global TMS capabilities. Our efforts help KBX maintain a cohesive and unified technological ecosystem, facilitating better implementations and good customer experience.

What You Will Do

• Lead customer integration initiatives. This includes setting customer expectations and coordinating integration activities with external/Internal customers and internal tech teams.
• Collaborate with customer technical teams to understand their integration requirements and provide tailored integration solutions to our KBX Modern Technology Standards.
• Conduct integration mapping and perform integration testing on files to ensure data accuracy and integrity.
• Act as a subject matter expert for B2B customer integrations, providing guidance and support to customers and internal teams.
• Identify and troubleshoot technical integration challenges. Collaborate with B2B and KBX Product Teams to find effective solutions.
• Provide clear and consistent communication to customers throughout the integration process.
• Develop user stories, participate in daily standups, and collaborate in backlog refinement sessions to ensure requirements are clearly defined and prioritized
• Document integration components, processes, and procedures to ensure clarity and consistency with internal and external customers.
• Utilize Dev/Ops and other tools to accurately track and manageintegration progress.
• Leverage various tools in the integration process, i.e.Postman. Lucid, etc
• Develop customer current and future state process flows in collaboration with Customers, Developers and Platform Teams
• Travel 10% expected

Who You Are (Basic Qualifications)

• Experience in customer integration or customer implementations
• Experience working with APIs, REST services, JSON, XML, EDI, or other data exchange technologies.
• Experience gathering and documenting business, process, data, or technical requirements
• Experience creating process maps, workflow diagrams, or business documentation.
• Experience writing user stories, acceptance criteria, and technical requirements.
• Experience supporting testing activities, including integration testing, system testing, or user acceptance testing.
• Experience using Azure DevOps or Jira or Postman or Lucidchart or Visio

What Will Put You Ahead

• Bachelor'sdegree in Computer Science or Management Information Systems
• Experience supporting Transportation Management System integrations
• Experience working cross functionally with internal and external stakeholders
• Experience in Transportation Operations
• Experience conducting B2B integrations

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers.

Who We Are

KBX Logistics, a Koch company and global leader in transportation, offers world-class, technology-driven capabilities across all modes of managed freight and transportation asset management. KBX is uniquely positioned to meet the challenges shippers face, leveraging decades of firsthand experience and data-driven insights from a large, diverse, and global business network. By building mutually beneficial partnerships and innovative technology, KBX creates a competitive advantage for its customers and meets the growing need for cost effective and reliable supply chain solutions. For more information on KBX, visit www.kbx.com

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.