B2B Customer Integration Lead

Koch Business Solutions, LP

Wichita (KS)

On-site

USD 70,000 - 100,000

Full time

8 days ago

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Job summary

Koch Business Solutions, LP seeks a Customer Integration Specialist for its KBX Technology Solutions team. You will lead integration initiatives, work with customer tech teams, and ensure accurate data mappings and testing across EDI/JSON/XML environments.

This role requires strong communication, problem-solving, and proactive support for both external and internal customers, with travel around 10%.

Qualifications

Experience in customer integration or implementations.
Experience with APIs, REST services, JSON, XML, EDI, or other data exchange technologies.
Experience gathering and documenting business, process, data, or technical requirements.
Experience creating process maps, workflow diagrams, or business documentation.
Experience writing user stories, acceptance criteria, and technical requirements.
Experience supporting testing activities, including integration testing, system testing, or user acceptance testing.
Experience using Azure DevOps or Jira or Postman or Lucidchart or Visio.

Responsibilities

Lead customer integration initiatives. This includes setting customer expectations and coordinating integration activities with external/Internal customers and internal tech teams.
Collaborate with customer technical teams to understand their integration requirements and provide tailored integration solutions to our KBX Modern Technology Standards.
Conduct integration mapping and perform integration testing on files to ensure data accuracy and integrity.
Act as a subject matter expert for B2B customer integrations, providing guidance and support to customers and internal teams.
Identify and troubleshoot technical integration challenges. Collaborate with B2B and KBX Product Teams to find effective solutions.
Provide clear and consistent communication to customers throughout the integration process.
Develop user stories, participate in daily standups, and collaborate in backlog refinement sessions to ensure requirements are clearly defined and prioritized
Document integration components, processes, and procedures to ensure clarity and consistency with internal and external customers.
Utilize Dev/Ops and other tools to accurately track and manageintegration progress.
Leverage various tools in the integration process, i.e.Postman. Lucid, etc
Develop customer current and future state process flows in collaboration with Customers, Developers and Platform Teams
Travel 10% expected