B2B Customer Integrations Lead

KBX Logistics LLC; Wichita (KS); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k) plan

Job summary

KBX Logistics, a Koch company, seeks a Customer Integration Specialist to drive B2B integrations and collaborate with internal teams and customers. You will map data flows, test integrations, and provide expert guidance to ensure reliable connectivity across our global TMS capabilities. Travel about 10% is expected.

The role requires strong experience with APIs, data formats, and process documentation, and a proven ability to translate requirements into concrete integration solutions.

Qualifications

• Experience in customer integration or customer implementations.
• Experience working with APIs, REST services, JSON, XML, EDI, or other data exchange technologies.
• Experience gathering and documenting business, process, data, or technical requirements.
• Experience creating process maps, workflow diagrams, or business documentation.
• Experience writing user stories, acceptance criteria, and technical requirements.
• Experience supporting testing activities, including integration testing, system testing, or user acceptance testing.

Responsibilities

• Lead customer integration initiatives with external/internal customers and internal tech teams.
• Collaborate with customer technical teams to define integration requirements and solutions.
• Conduct integration mapping and testing to ensure data accuracy and integrity.
• Serve as SME for B2B customer integrations and provide guidance to customers and teams.
• Identify and troubleshoot integration challenges and coordinate with product teams for solutions.
• Provide clear, consistent communication to customers throughout the integration process.
• Develop user stories and participate in standups and backlog refinement.
• Document integration components, processes, and procedures for clarity and consistency.
• Utilize Dev/Ops and other tools to track and manage integration progress.
• Leverage tools like Postman, Lucid, etc. in the integration workflow.
• Develop current and future state process flows with customers, developers and platform teams.
• Travel ~10% is expected.

Skills

Customer integration

APIs & data formats

Requirements gathering

Process mapping

User stories

Testing support

Education

Bachelor's degree in CS or MIS

Tools

Azure DevOps

Jira

Postman

Lucidchart

Visio

Job description

KBX Logistics, a Koch company, seeks a Customer Integration Specialist to drive B2B integrations and collaborate with internal teams and customers. You will map data flows, test integrations, and provide expert guidance to ensure reliable connectivity across our global TMS capabilities. Travel about 10% is expected.

The role requires strong experience with APIs, data formats, and process documentation, and a proven ability to translate requirements into concrete integration solutions.