Customer Insights Intern: Research, Data Analytics & AI

Dow Jones & Company; New York (NY); Hybrid; USD 32,000 - 45,000; Part time

Job summary

Dow Jones & Company is seeking an AMER internship in New York to support customer insights projects. You will gain exposure to both qualitative and quantitative research, from survey programming to data analysis, and produce insights for cross-functional teams.

You will script and field surveys in Qualtrics, assist in recruitment and data quality checks, and translate findings into visuals and narratives for stakeholders. This is an in-office, full-time internship during the Amer Dates.

Qualifications

• Pursuing a Bachelor's degree in a relevant field.
• Coursework or project experience in primary qualitative or quantitative research methods.
• Strong proficiency in Google Docs, Slides and Sheets.
• Exposure to generative AI/LLM workflows (Gemini, ChatGPT, Claude).
• Ability to summarize complex data into clear findings.
• Ability to work independently and in teams.

Responsibilities

• Support primary research projects covering qualitative and quantitative methods.
• Gain hands-on experience across all phases of the research process, from surveys to analyses.
• Program, test, and field surveys in Qualtrics with data quality controls.
• Assist in participant recruitment, sample monitoring, and fieldwork tracking.
• Clean survey data, perform cross-tabs and significance testing, surface trends.
• Review transcripts and notes to extract themes and quotes; leverage AI tools for synthesis.
• Create charts, tables, visualizations and narrative presentations for stakeholders.

Skills

Analytical mindset

Curiosity

Learning new tools

Team collaboration

Generative AI interest

Google Docs

Google Slides

Google Sheets

Gemini

ChatGPT

Claude

Education

Bachelor's degree in Marketing/Market Research/Economics/Social Sciences/Psychology

Tools

Qualtrics

Qualtrics Scripting

AI tools (Gemini/ChatGPT/Claude)

Job description

Dow Jones & Company is seeking an AMER internship in New York to support customer insights projects. You will gain exposure to both qualitative and quantitative research, from survey programming to data analysis, and produce insights for cross-functional teams.

You will script and field surveys in Qualtrics, assist in recruitment and data quality checks, and translate findings into visuals and narratives for stakeholders. This is an in-office, full-time internship during the Amer Dates.