Customer Implementation & Onboarding Specialist

Priority Dispatch Corp.; Overland Park, Northern (KS, KY); Hybrid; USD 52,000 - 64,000; Full time

Job summary

Priority Dispatch Corp. is hiring a Customer Implementation Specialist in Overland Park, KS to guide customer transitions from contract to live operations. You will manage go-live plans, collect essential data, and tailor warehouse solutions while supporting internal teams and external clients.

The role emphasizes communication, data collection, and proactive problem-solving to ensure successful go-lives and ongoing customer satisfaction.

Qualifications

• High school diploma or equivalent.
• 2+ years in customer support or admin/coordinator roles.
• 1+ year in project management or similar preferred.
• Strong time management and organizational skills.
• Excellent written and verbal communication; able to travel up to 25%.

Responsibilities

• Assist with timeline and task management of new customer implementations.
• Monitor progress and provide updates to internal and external stakeholders.
• Manage onboarding tracker and coordinate cross-functional communication.
• Develop knowledge of business processes and operational capabilities.
• Coordinate communications among teams and new clients via email and phone.
• Support post-launch activities to ensure smooth handoff and compliance.

Skills

Customer support

Project coordination

Time management

Communication

Travel coordination

Education

High school diploma or equivalent

Job description

Priority Dispatch Corp. is hiring a Customer Implementation Specialist in Overland Park, KS to guide customer transitions from contract to live operations. You will manage go-live plans, collect essential data, and tailor warehouse solutions while supporting internal teams and external clients.

The role emphasizes communication, data collection, and proactive problem-solving to ensure successful go-lives and ongoing customer satisfaction.