Customer Support Sales Specialist - Special Missions

USA-SDG Satcom Direct Government LLC; Broomfield (CO); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Immediate vesting 401k plan

Paid time off

Volunteer time off

Employee Stock Purchase Plan

Job summary

Gogo is seeking a Customer Support Sales Specialist – Special Missions to drive customer success, growth, and retention across the lifecycle. You’ll partner with regional sales, activations, revenue operations, and support teams to ensure seamless onboarding, quoting, contracts, and provisioning while identifying upsell opportunities.

The role emphasizes building trusted relationships with customers, dealers, OEMs, and internal stakeholders, delivering white‑glove service, and contributing to

Qualifications

• Bachelor's degree or equivalent practical experience in related field
• 4–6+ years in customer support, inside sales, or account management
• Experience with Salesforce or Microsoft Dynamics CRM

Responsibilities

• Serve as primary contact for customers, OEMs, and dealers throughout the lifecycle
• Handle inbound inquiries via phone, email, and chat with high service levels
• Support quoting, proposals, contracts, and account management activities with Regional Sales Managers
• Process service changes, plan modifications, and provisioning requests
• Deliver a white‑glove onboarding from quote to activation
• Identify upsell/cross-sell opportunities based on usage and needs
• Support renewals, retention, and risk mitigation to reduce churn
• Generate and manage leads in CRM; run outbound campaigns to grow pipeline
• Resolve billing inquiries and coordinate discrepancy resolution

Skills

Customer relationship

CRM experience

Communication

Problem solving

Sales mindset

Education

Bachelor's degree in Business/related field

Tools

Salesforce

Microsoft Dynamics

Job description

We will be accepting applications through September 19, 2026 or until filled.

Customer Support Sales Specialist – Special Missions

Build lasting customer relationships while driving growth in a connected world. At Gogo, every customer interaction helps power connectivity experiences for business aviation customers around the globe. Our success depends on delivering exceptional service while identifying opportunities to expand customer value throughout every stage of the customer journey. As our Customer Support Sales Specialist – Special Missions, you'll serve as a trusted partner to customers, dealers, OEMs, and internal stakeholders while helping grow revenue, improve retention, and deliver an outstanding customer experience. You'll work closely with Regional Sales Managers, Activations, Revenue Operations, Accounting, and Customer Support teams to support account growth, streamline customer onboarding, and maximize customer success. If you're someone who enjoys building relationships, solving problems, and balancing customer service with sales and account management responsibilities, we'd love to meet you.

What You'll Do

• Serve as a primary point of contact for customers, OEMs, and dealers, delivering timely and professional support throughout the customer lifecycle
• Manage inbound customer inquiries across phone, email, and chat channels while ensuring a high-quality customer experience
• Partner with Regional Sales Managers to support quoting, proposals, contract processing, and customer account management activities
• Execute service changes, account updates, plan modifications, and provisioning requests to meet customer needs efficiently
• Deliver a white‑glove onboarding experience from quote acceptance through service activation
• Identify opportunities for upselling, cross‑selling, and account expansion based on customer usage patterns and business needs
• Support renewal activities, retention efforts, and risk mitigation strategies to strengthen customer relationships and reduce churn
• Generate, qualify, and manage leads and opportunities within CRM platforms
• Execute outbound campaigns that support pipeline development and revenue growth objectives
• Resolve billing inquiries and coordinate discrepancy resolution to support customer satisfaction

What You'll Bring

• Bachelor’s Degree in Business, Sales, Marketing, Communications, or a related field, or equivalent practical experience
• 4-6+ years of experience in customer support, inside sales, account management, customer success, or a related customer‑facing role
• Demonstrated experience supporting customers while identifying business growth opportunities
• Experience working with CRM platforms such as Salesforce, Microsoft Dynamics, or similar systems
• Strong customer service, problem‑solving, and relationship‑building skills

Even Better If You Have

• Experience in aviation, telecommunications, connectivity, or technology‑focused industries
• Exposure to provisioning, activation, or subscription‑based service environments
• Knowledge of customer success, account retention, and lifecycle management practices
• Experience supporting sales teams through quote generation, proposal development, and contract administration
• Familiarity with revenue operations, sales operations, or customer operations processes
• Experience executing lead generation or outbound sales campaigns
• Experience supporting customers through onboarding, adoption, and renewal cycles

Why Gogo?

At Gogo, we’re transforming how people connect in the sky. Our teams build and support technology that powers connectivity aboard business aircraft around the world. That means the work you do here has a destination beyond a screen, spreadsheet, or meeting; it becomes part of an experience happening thousands of feet above the ground. You’ll work alongside people who know their craft, challenge ideas, solve difficult problems, and care about building what comes next. Ready to help shape the future of connected aviation? Come aboard.

Equal Pay Disclosure(s)

• Base Pay: 30.80 - 38.50 USD hourly
• Target Annual Short-Term Incentive: Bonus Plan at 5% (% of Annualized Base Pay)
• Eligible for Incentive Stock Program: Yes

Benefits

• Medical, dental and vision coverage
• Immediate vesting 401k plan
• Paid time off
• Volunteer time off
• Employee Stock Purchase Plan

Visit the Careers page on our website for more information at www.gogoair.com/careers.

Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability. The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish).

Here at Gogo, we lead with Integrity First. We set the standard in our industry, leading with integrity; we strive to do what’s right, not just what is easy or expedient. Customer Excellence and Mission – We build and deliver with the customers mission in mind, not just our roadmap On Team – We collaborate across functions and business lines globally. People Power the Network – Technology moves fast, but people make the difference; we invest in their growth and treat them with respect.

Gogo is the only multi-orbit, multi-band in-flight connectivity provider offering connectivity technology purpose-built for business and military/government aviation.

Our industry-leading product portfolio offers best-in-class solutions for all aircraft types, from small to large and heavy jets and beyond. The Gogo offering uniquely incorporates Air‑to‑Ground systems with high‑speed satellite networks, to deliver consistent, global tip-to-tail connectivity through a sophisticated suite of software, hardware, and advanced infrastructure supported by a 24/7/365 in person customer support team.

Gogo consistently strives to set new standards for reliability, security and innovation and is shaping the future of inflight aviation to make it easier for every customer to stay connected beyond all expectations.

Connect with us at www.gogoair.com.

Join our talented, motivated, and diverse group of professionals who welcome extraordinary challenges and are creating the finest inflight connectivity and entertainment experiences in the sky.

To learn more, visit www.gogoair.com/careers.