Customer Growth & Service Specialist

Thompson Safety, Llc; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Thompson Safety, Llc is seeking a Service Representative to support and grow our Phoenix, AZ customer base within the First Aid sector. The role emphasizes high-quality service, frequent customer contact, and collaboration with Account Executives to maximize territory growth.

The candidate should have a High School Diploma or GED (college degree preferred) and the ability to pass background checks. Proficiency with Microsoft Office is expected along with a valid driver's license and safety

Qualifications

• High School Diploma or GED required.
• Familiar with codes, products attributes, and procedures within the safety field.
• Maintains a valid driver's license and ability to pass a drug and background check.
• Adequate skill with Microsoft Word, Excel, and Outlook.

Responsibilities

• Assists the Company in developing new business opportunities through cold calls and leads.
• Establishes a line of contact and comfort level between the customer and our company staff.
• Maintains contact with customers through sales calls and scheduled service frequency.
• Develops new and existing skills through educational programs with both Company provided and vendor supported training.
• Assists in Company marketing programs/initiatives.
• Contacts potential customers to initiate the sales process.
• Observes and benchmarks other Service Representatives and Sales Executives to establish and replicate best practices.
• Continually introduces and implements new products and service to assigned accounts.
• Performs other related duties as assigned.

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Thompson Safety, Llc is seeking a Service Representative to support and grow our Phoenix, AZ customer base within the First Aid sector. The role emphasizes high-quality service, frequent customer contact, and collaboration with Account Executives to maximize territory growth.

The candidate should have a High School Diploma or GED (college degree preferred) and the ability to pass background checks. Proficiency with Microsoft Office is expected along with a valid driver's license and safety