Auto Service Advisor – Customer Care & Repairs

Bosselman Enterprises; Madisonville (KY); On-site; USD 22,041 - 34,440; Full time

Benefits offered by this job

Paid vacation

401K matching

Health, dental & vision insurance

Disability insurance

Life insurance

Growth opportunities

PayActiv access

Job summary

Bosselman Enterprises in Madisonville, KY is seeking a Service Advisor to communicate with customers about vehicle repairs, greet customers, determine repairs and costs, and relay information to Service Technicians. The role involves scheduling, writing service estimates and work orders, handling payments, and maintaining knowledge of Boss Shops services.

Candidates should have strong communication, reliable transportation, and the ability to work flexible hours, including weekends.

Qualifications

• Retail or guest service experience preferred.
• Valid Driver’s license and insurable to drive.
• Able to maintain working knowledge of parts inventory.
• Complete the Service Advisor New Team Member Training within the first 90 days of employment.
• Able to work on the computer system efficiently.
• Ability to read, write and perform math skills.
• Must possess a positive, enthusiastic attitude.
• Must be flexible with the ability to adapt to change when required.
• Demonstrates excellent communication skills.
• Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
• Must have reliable transportation and phone.
• Must be able to communicate in English.
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

Responsibilities

• Greets customers promptly and provides friendly competent customer service.
• Coordinates the service center’s scheduling and workflow.
• Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
• Answers customer questions about service outcomes and consults with the Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Comprehends the industry needs by increasing knowledge of products and services.
• Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.
• Responsible for keeping all customer facing items cleaned, stocked, and up to date.
• Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within the guidelines of the company.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
• Reports for work in a timely manner when scheduled.
• Assists with other duties as assigned.
• This job has no supervisory responsibilities.

Skills

Customer service

Communication skills

Flexible schedule

English proficiency

Positive attitude

Job description

Bosselman Enterprises in Madisonville, KY is seeking a Service Advisor to communicate with customers about vehicle repairs, greet customers, determine repairs and costs, and relay information to Service Technicians. The role involves scheduling, writing service estimates and work orders, handling payments, and maintaining knowledge of Boss Shops services.

Candidates should have strong communication, reliable transportation, and the ability to work flexible hours, including weekends.