SERVICE ADVISOR

Worldwide Equipment Enterprises Inc; Middlesborough (KY); On-site; USD 25,000 - 34,000; Full time

Job summary

Worldwide Equipment Enterprises Inc. in Middlesboro, KY is seeking a Service Advisor to act as the customer advocate throughout the service process. You will establish repair orders, communicate estimates, and keep customers informed of progress and costs.

The role requires strong communication, customer service, and administrative skills, with proficiency in MS Office and the ability to manage multiple tasks in a fast-paced shop environment.

Qualifications

• Excellent communication and listening skills with the ability to work with colleagues at multiple levels.
• Superior customer service, including empathy and effective handling of complaints.
• Proficient with Microsoft Office and able to quickly learn new systems.
• Familiarity with administrative duties, office equipment, and filing.
• Ability to read, analyze, and interpret business documents.
• Strong time management and prioritization to balance service tasks.
• Ability to multi-task and manage workload efficiently.
• Attention to detail and strong organizational skills.

Responsibilities

• Serves as the point of contact for the customer in the service process and sets expectations.
• Establishes repair orders with service details and payment components.
• Prepares repair estimates and secures customer approvals.
• Keeps customers informed with regular progress updates on costs and timing.
• Maintains communication with the service team about progress and issues.
• Processes payments prior to vehicle release.
• Reviews warranty repairs for filing requirements.
• Follows up with customers and schedules future work.

Skills

Communication

Customer service

MS Office proficiency

Administrative procedures

Document interpretation

Time management

Multi-tasking

Attention to detail

Organization

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SERVICE ADVISOR

Full Time Middlesboro, KY, US

3 days ago Requisition ID: 3848

Salary Range: $18.00 To $25.00 Hourly

POSITION SUMMARY

TheService Advisor acts as an advocate for the customer, playing a key role in ensuring a positive experience for the customer through effective communication throughout the service process, meeting or exceeding their expectations.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Serves as the point of contact for the customer in the Service process, identifying the needs of the customer and establishing shared expectations for work to be performed
• Establishes the repair order accurately, including details around specific services to be performed and payment for each component of the repair order.
• Completes and communicates repair estimates to customers and receives approvals for repairs in advance.
• Keeps the customer informed throughout the Service process, providing regular updates to clarify progress, status, and costs, avoiding any surprises or misunderstandings.
• Maintains ongoing communication with Service Department team members to maintain awareness of progress, status, and any unplanned issues that may affect completion of the repair order.
• Receives and processes payments prior to release of the vehicle to the customer.
• Reviews all warranty repairs to ensure all requirements for filing a warranty claim are collected
• Contacts customers to follow up on work performed and/or ask for business, scheduling work into the shop to help maintain efficient operations
• Maintains the professional appearance of the Service Desk area and demonstrates positive, professional behavior at all times in person or on the phone with customers and co-workers.
• Demonstrates safe working habits at all times.
• Performs other related duties as assigned by management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree(GED); additional related education/training is a plus.
• 1 year ofrelatedexperience, demonstrating some or all of the key functions of the role, including direct contact with customers both in person and over the phone.

REQUIRED SKILLS

• Effective communication/listening skills and the ability to work well withothers at a variety of levels.
• Excellent customer service skills, including active listening, tact/diplomacy, empathy, and the ability to respond to customer complaints effectively.
• Proficiency in MicrosoftOffice (Outlook, Word, Excel, PowerPoint, etc.) and a demonstrated ability to learn/navigate other systems.
• Knowledge of administrative responsibilities, systems, andprocedures, with hands-on experience with office equipment.
• Ability to read, analyze, and interpret businessdocuments
• Excellent time management skills, understanding that establishing priorities and meeting customers’ expectations involves balancing service work appropriately.
• Ability to multi-task and prioritizeworkload
• Attention to details and problem-solvingskills
• Positive attitude and strong organizational skills