Customer-Focused Teller | Help Clients Achieve Goals

Citizens Bank; Winthrop (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Volunteer time off

Donation matching program

Health care coverage

401K with company match

Tuition assistance

Job summary

Citizens Bank is seeking a Teller to greet customers, process transactions, and provide guidance on digital tools like mobile banking and ATMs. You will deliver personalized financial solutions while upholding all policies and cash-handling procedures.

Applicants should have strong listening skills and the ability to identify customer needs, working hours that may include weekends and evenings. 30 hours per week schedule is typical for this role.

Qualifications

• High School diploma or GED required.
• 6 months minimum experience processing transactions (cash and/or digital payments).
• At least 1 year of customer experience with product/service referrals.

Responsibilities

• Greet customers in the lobby and assist with transactions.
• Demonstrate mobile app and ATM usage to complete simple tasks.
• Provide personalized guidance to help customers meet financial goals.

Skills

Customer service

Communication skills

Cash handling

Problem solving

Digital literacy

Education

High School diploma or GED

Job description

Citizens Bank is seeking a Teller to greet customers, process transactions, and provide guidance on digital tools like mobile banking and ATMs. You will deliver personalized financial solutions while upholding all policies and cash-handling procedures.

Applicants should have strong listening skills and the ability to identify customer needs, working hours that may include weekends and evenings. 30 hours per week schedule is typical for this role.