Customer-Focused Teller: Elevate Financial Wellness

LE001 Northwest Bank; Elyria (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Qualifications

• Education: High School Diploma or equivalent preferred
• Work Experience: Customer service experience preferred
• Cash handling experience preferred
• Banking and/or retail experience preferred

Responsibilities

• Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the office's overall sales performance goals
• Assist customers and visitors with questions, problem resolution, and other needs
• Proactively engage with customers to understand needs and inform them of product/service features and benefits
• Refer customers to appropriate team member for complex requests or products/services
• Balance teller drawer daily and participate in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed

Skills

Customer service

Cash handling

Banking experience

Retail sales

Education

High School Diploma or equivalent

Job description