Customer Experience Teller — Elevate Financial Wellness

Northwest Bank; Warren (Warren County); On-site; USD 21,000 - 30,000; Full time

Job summary

Northwest Bank is looking for a Teller to join our retail network, delivering exceptional customer service while processing transactions and identifying financial needs for referrals. You will work closely with customers, balance cash drawers, and support branch operations, while adhering to security and compliance standards.

This role requires team collaboration and availability for evenings and weekends. Candidates with cash handling, customer service, or banking/retail experience will fit

Qualifications

• Customer service experience is preferred
• Cash handling experience is preferred
• Banking and/or retail experience preferred

Responsibilities

• Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits.
• Balance teller drawer daily and participate in office meetings and balancing procedures
• Deliver exceptional customer experience in person, over the phone, and via email
• Follow security, risk, and operational procedures to protect the bank
• Work as part of a team and support management with special requests as needed
• Work evening hours and weekends as scheduled

Skills

Customer service

Cash handling

Banking knowledge

Education

High School Diploma or equivalent

Job description

Northwest Bank is looking for a Teller to join our retail network, delivering exceptional customer service while processing transactions and identifying financial needs for referrals. You will work closely with customers, balance cash drawers, and support branch operations, while adhering to security and compliance standards.

This role requires team collaboration and availability for evenings and weekends. Candidates with cash handling, customer service, or banking/retail experience will fit