Customer-Focused Teller - Cash Handling & Solutions

Santander US; Freehold Township (NJ); Presencial; USD 30.000 - 47.000; Jornada completa

Descripción de la vacante

Santander US is seeking a Teller to assist customers with banking needs and transactions. You will provide exceptional service, handle cash, and promote digital self-service tools while maintaining accuracy and compliance.

The role requires a high school diploma or GED, 6+ months cash handling and customer service experience, and flexibility to work weekends/evenings. Base pay is posted plus benefits; location is United States.

Formación

• High school diploma or GED required.
• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalation concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Responsabilidades

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Conocimientos

Cash Handling

Customer Service

Risk Awareness

Communication

Digital Tools

Attention to detail

Educación

High school diploma or GED

Descripción del empleo

Santander US is seeking a Teller to assist customers with banking needs and transactions. You will provide exceptional service, handle cash, and promote digital self-service tools while maintaining accuracy and compliance.

The role requires a high school diploma or GED, 6+ months cash handling and customer service experience, and flexibility to work weekends/evenings. Base pay is posted plus benefits; location is United States.