Customer-Focused Tech Support (Hybrid, Quakertown)

TEKsystems; Quakertown (Bucks County); Hybrid; USD 29,000 - 33,000; Full time

Job summary

TEKsystems in Quakertown, PA is seeking an entry-level customer support specialist to assist with Windows-based applications and 13–15 daily calls. The role emphasizes strong communication, problem-solving, and willingness to learn proprietary systems through a structured 5-week training program.

The position is a contract role based in Quakertown with a hybrid workplace, offering benefits and career growth within TEKsystems' vast technology services network.

Qualifications

• Associate's degree or two-year college equivalent, or 1–2 years related experience.
• Basic technical foundation in Windows environments and database systems.
• Excellent communication and interpersonal skills; ability to manage conversations.
• Willingness to learn proprietary systems through training.

Responsibilities

• Serve as the primary contact for customers, handling conversations professionally.
• Manage challenging customer interactions without getting flustered.
• Provide Windows-based application support, including file structures and database tasks.
• Collaborate with internal teams to resolve issues during a 5-week training and beyond.
• Handle 13–15 calls per day.

Skills

Customer service

Help desk support

Troubleshooting

Education

Associate's degree or equivalent

Tools

Windows OS

Cisco/Avaya phone systems

Job description

TEKsystems in Quakertown, PA is seeking an entry-level customer support specialist to assist with Windows-based applications and 13–15 daily calls. The role emphasizes strong communication, problem-solving, and willingness to learn proprietary systems through a structured 5-week training program.

The position is a contract role based in Quakertown with a hybrid workplace, offering benefits and career growth within TEKsystems' vast technology services network.