Tier 1 Helpdesk Support Specialist - Hybrid IT

TEKsystems; United States; Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan - Pre-tax and 0

Job summary

TEKsystems is seeking a customer-focused Tier 1 Service Desk Analyst to join our managed services support team in Catonsville, MD. You will be the first point of contact for end users, providing technical assistance via phone, email, chat, and ticketing, and you will document all interactions in the ticketing system.

The role requires strong communication, a customer-first attitude, basic troubleshooting, and the ability to follow structured processes in a high-volume environment.

Qualifications

• Strong communication skills.
• Customer-first mindset.
• Basic technical troubleshooting ability.
• Ability to follow structured processes in a high-volume service desk environment.

Responsibilities

• Serve as first point of contact for end users via phone, email, chat, and ticketing channels.
• Troubleshoot common technical issues and document interactions in the ticketing system.
• Escalate complex issues when required and follow customer-specific processes.

Job description

TEKsystems is seeking a customer-focused Tier 1 Service Desk Analyst to join our managed services support team in Catonsville, MD. You will be the first point of contact for end users, providing technical assistance via phone, email, chat, and ticketing, and you will document all interactions in the ticketing system.

The role requires strong communication, a customer-first attitude, basic troubleshooting, and the ability to follow structured processes in a high-volume environment.