Customer-Focused Supply Chain Order Specialist

Aston Carter; Pleasant Valley Township (IA); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Disability insurance

HSA

Transportation benefits

Employee Assistance Program

PTO/Vacation/Sick Leave

Job summary

Aston Carter is seeking a Supply Chain Specialist/Order Representative to support Bettendorf, IA-based operations. This onsite role focuses on fast, accurate order entry, customer support, returns processing, and coordination with shipping and AR to maintain smooth logistics workflows.

The position requires at least 1 year in customer service or supply chain, strong communication, and the ability to multitask with attention to detail.

Qualifications

• Minimum of 1 year of experience in customer service or supply chain functions.
• Strong customer service skills with clear and professional communication.
• Ability to multitask while maintaining accuracy and timely follow-up.
• High attention to detail in order entry, record keeping, and documentation.
• Basic computer skills, including Excel for logs and reporting.
• Comfort using telephone for extended periods to support customers and internal teams.
• Ability to sit in an office environment for long periods while performing computer- and phone-based tasks.

Responsibilities

• Expedite customer orders and inquiries quickly and accurately while maintaining a professional and customer-focused approach.
• Enter orders from customers and sales representatives, ensuring each order includes an accurate scheduled ship date.
• Assist customers and sales representatives with current part numbers and pricing, providing clear and reliable information.
• Assign Return Goods Authorization (RGA) numbers and manage the associated Excel log to ensure parts are returned in a timely manner.
• Prepare work orders from RGA information for repair and restock or repair and return, ensuring proper documentation and workflow.
• Record credit card orders in both an Excel spreadsheet and a paper log, maintaining accurate and organized records.
• Maintain a Pro Log for truck shipments and promptly email the responsible sales representative with shipment details.
• Set up new customer accounts and maintain accurate company names, addresses, tax codes, and other relevant customer information.
• Prepare daily order information from shipping for the Accounts Receivable team to support timely and accurate invoicing.
• Handle multiple tasks concurrently while maintaining attention to detail and consistent follow-up on open items.
• Use telephone and email to communicate with customers and internal stakeholders for order status, issues, and general support.

Skills

Customer service

Order entry

Communication

Multitasking

Attention to detail

Excel

Phone support

Office work

Tools

ERP systems

Job description

Aston Carter is seeking a Supply Chain Specialist/Order Representative to support Bettendorf, IA-based operations. This onsite role focuses on fast, accurate order entry, customer support, returns processing, and coordination with shipping and AR to maintain smooth logistics workflows.

The position requires at least 1 year in customer service or supply chain, strong communication, and the ability to multitask with attention to detail.