Customer Operations Specialist: Dispatch & Support

Aston Carter; Florida; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

PTO

Paid training

On-site work in Stuart, FL

Job summary

Aston Carter is seeking a Customer Operations Coordinator in Stuart, FL to serve as the link between customers, service teams, and delivery operations. You will coordinate service requests, schedule technicians, assist customers with questions, and help ensure issues are resolved quickly and accurately.

This role emphasizes customer service, clear communication, and attention to detail. Training is provided and the position is onsite with opportunities for long-term employment and benefits.

Qualifications

• Customer service experience
• Strong communication and problem-solving skills
• Basic computer and Microsoft Office skills
• Ability to manage multiple tasks in a fast-paced environment
• Strong attention to detail
• Dispatch, logistics, scheduling, call center, administrative, or operations experience is helpful but not required

Responsibilities

• Assist customers by phone regarding service requests, refills, deliveries, and account questions
• Schedule and coordinate service appointments
• Create and manage service tickets
• Support delivery and field service operations
• Resolve billing concerns and service-related inquiries
• Perform order entry and maintain accurate customer records
• Communicate with technicians and internal departments to ensure timely service
• Track service requests from start to completion

Skills

Customer service experience

Communication

Problem-solving

Basic computer & MS Office

Multitasking in fast-paced env

Attention to detail

Dispatch/logistics scheduling (helpful

Job description

Aston Carter is seeking a Customer Operations Coordinator in Stuart, FL to serve as the link between customers, service teams, and delivery operations. You will coordinate service requests, schedule technicians, assist customers with questions, and help ensure issues are resolved quickly and accurately.

This role emphasizes customer service, clear communication, and attention to detail. Training is provided and the position is onsite with opportunities for long-term employment and benefits.