Customer-Focused Store Operations Specialist

CubeSmart; Tempe (AZ); On-site; USD 21,000 - 26,000; Full time

Job summary

CubeSmart Self-Storage is hiring a Store Operations Associate to manage daily store tasks and deliver excellent customer service. You will engage with customers, handle leasing, process payments via POS, and support store merchandising while maintaining a clean, safe facility.

The role requires daytime hours with possible weekend shifts, owning a vehicle, and the ability to walk the property performing inspections and light maintenance. Join a team that values reliability and growth.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.
• Some locations may require Sunday hours.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our POS, completing daily bank deposits, and making courtesy calls to customers regarding late payments.

Skills

Customer service

Sales targets

Operational focus

POS transactions

Communication

Teamwork

Tools

MS Office

Job description

CubeSmart Self-Storage is hiring a Store Operations Associate to manage daily store tasks and deliver excellent customer service. You will engage with customers, handle leasing, process payments via POS, and support store merchandising while maintaining a clean, safe facility.

The role requires daytime hours with possible weekend shifts, owning a vehicle, and the ability to walk the property performing inspections and light maintenance. Join a team that values reliability and growth.