Customer-Focused Stock & Checkout Associate

The Michael's Companies; Salinas (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k) match

Employee assistance program

Medical insurance

Dental insurance

Vision insurance

Telemedicine services

FSAs

Job summary

The Michaels Companies is seeking team members for our California stores to provide friendly, helpful customer service and assist shoppers with product locations and solutions. You’ll perform stock, pricing accuracy, and checkout duties while driving store recovery and brand standards.

Responsibilities include supporting BOPIS/SFS processes, merchandise recovery, planograms, and participation in inventory controls.

Qualifications

• Preferred Type of experience the job requires Retail and/or customer service experience preferred

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Job description

The Michaels Companies is seeking team members for our California stores to provide friendly, helpful customer service and assist shoppers with product locations and solutions. You’ll perform stock, pricing accuracy, and checkout duties while driving store recovery and brand standards.

Responsibilities include supporting BOPIS/SFS processes, merchandise recovery, planograms, and participation in inventory controls.