Friendly Retail Associate: Stocking, Checkout & BOPIS

Michaels Stores; Lake Forest (CA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Job summary

Michaels Stores is seeking team members for the LA-FOOTHILL RANCH, CA location to deliver friendly customer service and ensure a fast checkout experience. You will unload trucks, stock merchandise, and maintain in-store appearance while supporting omni-channel processes like Buy Online Pickup in Store and Ship From Store.

Ideal candidates have retail or customer service experience, physical stamina for standing and lifting, and a positive attitude aligned with Michaels values.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast, friendly checkout experience; perform cash handling to standards.
• Engage customers on Rewards program and Private Label Credit Cards; complete enrollments.
• Educate customers on Voice of Customer (VOC) surveys.
• Assist with Omni-channel processes (BOPIS, SFS).
• Participate in truck unload, stocking, and planogram processes.
• Maintain store recovery and in-stock merchandise; process returns/go-backs.
• Support shrink and safety programs; adhere to SOPs and company policies.
• Interact professionally with customers and team members; model company values.
• Cross-trained in Custom Framing selling and production.

Skills

Customer service

Cash handling

Merchandising

Job description

Michaels Stores is seeking team members for the LA-FOOTHILL RANCH, CA location to deliver friendly customer service and ensure a fast checkout experience. You will unload trucks, stock merchandise, and maintain in-store appearance while supporting omni-channel processes like Buy Online Pickup in Store and Ship From Store.

Ideal candidates have retail or customer service experience, physical stamina for standing and lifting, and a positive attitude aligned with Michaels values.