Customer-Focused Solutions Architect | Tech Liaison & Demos

Atomic Fi; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Atomic Fi is seeking a Solution Architect to serve as a technical liaison between customers and engineering, guiding integrations and providing expert support throughout the onboarding journey.

You will demo the product to customers, lead implementation discussions, and translate technical details into actionable insights for cross-functional teams. Strong communication and problem-solving are essential.

Qualifications

• 3+ years in software development or equivalent technical support roles.
• Experience with full-stack web development, SDKs, and/or mobile development.
• Strong problem-solving, communication, and collaboration skills.

Responsibilities

• Provide proactive issue resolution and detailed technical explanations for customers.
• Debug complex issues involving embedded solutions within customer apps and coordinate with engineering.
• Act as the primary technical point of contact for customers and deliver tailored solutions.
• Manage inquiries and escalations with clear, timely communication and collaboration.
• Educate customers on best practices and contribute to public technical documentation.
• Identify process improvements and advocate for product enhancements based on feedback.

Skills

Full-stack dev

JavaScript

Kotlin

Swift

Java

Tech comm

Problem solving

Public speaking

Collaboration

Tools

SDKs

Mobile SDKs

APIs

Job description

Atomic Fi is seeking a Solution Architect to serve as a technical liaison between customers and engineering, guiding integrations and providing expert support throughout the onboarding journey.

You will demo the product to customers, lead implementation discussions, and translate technical details into actionable insights for cross-functional teams. Strong communication and problem-solving are essential.