Customer-Focused Shoes Sales Specialist

Rack Room Shoes; Seneca (SC); On-site; USD 17,000 - 25,000; Full time

Job summary

Rack Room Shoes seeks SR Sales Associate to deliver excellent customer service and support store goals. You will handle refunds, exchanges, and customer pickup orders, while maintaining store standards and policies.

The role requires attentiveness, accurate cash handling, and teamwork to meet daily targets. You will work with the store management team to provide a positive shopping experience, develop product knowledge, assist in inventory, merchandising, and loss prevention tasks, and promote

Qualifications

• Interpersonal skills to deal with customers and staff.
• Basic communication, organization, and math skills.
• Experience in retail sales, preferably specialty retail or footwear.
• Knowledge of store policies and procedures is helpful.
• Visual merchandising knowledge and ability to maintain presentation standards.
• Wamiliarity with rewards programs and promotions is a plus.

Responsibilities

• Create an excellent shopping experience for customers through friendly service and adherence to company standards.
• Promote promotions and assist customers with rewards programs.
• Maintain merchandise presentation, stock organization, and store cleanliness.
• Develop product knowledge and fitting skills to assist customers.
• Be aware of loss prevention concerns and report suspicious activity.
• Assist in inventory, shipping/receiving, and stock placement as needed.
• Process sales and POS transactions in accordance with policy; ensure shoe pairs are complete.
• Handle refunds and exchanges and, when applicable, Customer Pickup orders.

Skills

Interpersonal skills

Communication

Retail sales

Job description

Rack Room Shoes seeks SR Sales Associate to deliver excellent customer service and support store goals. You will handle refunds, exchanges, and customer pickup orders, while maintaining store standards and policies.

The role requires attentiveness, accurate cash handling, and teamwork to meet daily targets. You will work with the store management team to provide a positive shopping experience, develop product knowledge, assist in inventory, merchandising, and loss prevention tasks, and promote