Footwear Sales Specialist – Customer Experience Leader

Rack Room Shoes; Lancaster (Lancaster County); On-site; USD 25,000 - 35,000; Full time

Job summary

Rack Room Shoes is seeking a friendly sales associate to deliver an outstanding shopping experience, meet sales goals, and model company service standards while ensuring accurate cash handling and secure transactions. You will assist customers, stay informed on promotions, maintain stock, learn product knowledge and fitting skills, support loss prevention, and assist with inventories and cashier duties.

Join a team that values customer service, collaboration, and consistent store presentation.

Qualifications

• Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
• Basic communication (both verbal and non-verbal), organization, and math skills.
• Experience in retail sales, preferably specialty retail or footwear.
• Basic knowledge of the policies and procedures.
• Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Responsibilities

• Create an excellent shopping experience for our customers through awareness and company service standards. Positive attitude, willingness to serve and well informed. Sales and assistance. Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation. Ensure stock is well arranged and merchandised properly. Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.

Skills

Interpersonal skills

Communication

Organization

Math skills

Retail sales experience

Footwear retail experience

Visual merchandising

Store presentation standards

Job description

Rack Room Shoes is seeking a friendly sales associate to deliver an outstanding shopping experience, meet sales goals, and model company service standards while ensuring accurate cash handling and secure transactions. You will assist customers, stay informed on promotions, maintain stock, learn product knowledge and fitting skills, support loss prevention, and assist with inventories and cashier duties.

Join a team that values customer service, collaboration, and consistent store presentation.