Shoes Retail Specialist - Customer Experience Pro

Rack Room Shoes; Chattanooga (TN); On-site; USD 1,653,000 - 2,204,000; Full time

Job summary

Rack Room Shoes is seeking a sales associate to deliver exceptional customer service and maintain an inviting store environment. You will engage shoppers, explain promotions, and support daily operations on the sales floor.

The role involves processing purchases, refunds/exchanges, and supporting back-office tasks while upholding store policies and standards. Experience in retail enhances success in this position.

Qualifications

• Interpersonal and communication skills to serve customers effectively.
• Basic organizational and mathematical abilities for daily operations.
• Experience in retail sales, ideally footwear or specialty retail.
• Understanding of store policies and procedures.
• Basic visual merchandising skills and adherence to presentation standards.

Responsibilities

• Create an excellent shopping experience through strong customer service.
• Promote store promotions and rewards programs.
• Maintain merchandise presentation and store cleanliness.
• Assist with cash register transactions and refunds/exchanges.
• Carry out POS/back-office duties as needed including customer pickups.

Skills

Interpersonal skills

Communication skills

Organization

Math skills

Retail sales experience

Visual merchandising

Job description

Rack Room Shoes is seeking a sales associate to deliver exceptional customer service and maintain an inviting store environment. You will engage shoppers, explain promotions, and support daily operations on the sales floor.

The role involves processing purchases, refunds/exchanges, and supporting back-office tasks while upholding store policies and standards. Experience in retail enhances success in this position.