Incentive-Based Service Advisor | Customer-Driven Auto Care

Friendship Automotive Enterprises

Johnson City (TN)

On-site

USD 38,000 - 48,000

Full time

2 days ago
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Job summary

Friendship Automotive Enterprises, Johnson City, TN, is seeking a Service Advisor to greet customers, document issues, and guide maintenance decisions. You will prepare cost estimates and communicate service details clearly to customers, ensuring a smooth and professional experience.

Ideal candidates have 1+ years in service advisory roles, strong customer service focus, and excellent written and verbal communication. This role offers growth in a team-focused, fast-paced automotive environment.

Qualifications

  • 1+ years experience in a Service Advisor role preferred.
  • Excellent communication skills, both written and in person.
  • Ability to work well in a process-driven environment.
  • Professional, well-groomed appearance.

Responsibilities

  • Greet customers promptly to collect contact and vehicle information.
  • Document vehicle issues and customer concerns clearly.
  • Determine and recommend maintenance or repairs as needed.
  • Prepare accurate service cost estimates.

Skills

Customer service
Communication
Process-driven
Detail-oriented

Job description

Friendship Automotive Enterprises, Johnson City, TN, is seeking a Service Advisor to greet customers, document issues, and guide maintenance decisions. You will prepare cost estimates and communicate service details clearly to customers, ensuring a smooth and professional experience.

Ideal candidates have 1+ years in service advisory roles, strong customer service focus, and excellent written and verbal communication. This role offers growth in a team-focused, fast-paced automotive environment.

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