Incentive-Based Service Advisor | Customer-Driven Auto Care

Friendship Automotive Enterprises; Johnson City (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

Friendship Automotive Enterprises, Johnson City, TN, is seeking a Service Advisor to greet customers, document issues, and guide maintenance decisions. You will prepare cost estimates and communicate service details clearly to customers, ensuring a smooth and professional experience.

Ideal candidates have 1+ years in service advisory roles, strong customer service focus, and excellent written and verbal communication. This role offers growth in a team-focused, fast-paced automotive environment.

Qualifications

• 1+ years experience in a Service Advisor role preferred.
• Excellent communication skills, both written and in person.
• Ability to work well in a process-driven environment.
• Professional, well-groomed appearance.

Responsibilities

• Greet customers promptly to collect contact and vehicle information.
• Document vehicle issues and customer concerns clearly.
• Determine and recommend maintenance or repairs as needed.
• Prepare accurate service cost estimates.

Skills

Customer service

Communication

Process-driven

Detail-oriented

Job description

Friendship Automotive Enterprises, Johnson City, TN, is seeking a Service Advisor to greet customers, document issues, and guide maintenance decisions. You will prepare cost estimates and communicate service details clearly to customers, ensuring a smooth and professional experience.

Ideal candidates have 1+ years in service advisory roles, strong customer service focus, and excellent written and verbal communication. This role offers growth in a team-focused, fast-paced automotive environment.