Service Advisor - Friendship Volvo of Bristol

Friendship Automotive; Bristol (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive incentives

Healthcare benefits

401(k)

Job summary

Friendship Volvo of Bristol is seeking a Service Advisor to join our team in Bristol, TN. You will greet customers, document vehicle issues, and determine needed maintenance while providing accurate estimates and clear communication throughout the service process.

Ideal candidates have strong customer service, excellent communication, and an ability to thrive in a process-driven, fast-paced environment, maintaining a professional appearance and helping drive customer satisfaction.

Qualifications

• 1+ years experience as a Service Advisor or similar role preferred.
• Strong focus on customer service.
• Excellent communication skills, both written and in person.
• The ability to work well in a process-driven environment.
• The desire to work in a fast paced position.
• A focus on detail and organization.
• A professional, well-groomed personal appearance.

Responsibilities

• Promptly greet customers to obtain contact and vehicle information.
• Clearly document vehicle issues and customer concerns.
• Determine and recommend necessary maintenance or repairs.
• Prepare an accurate estimate for the cost of services.
• Monitor the service process and update customers frequently.
• Communicate completed services and charges to customers.
• Verify invoices and repair orders.
• Assist Service Manager as needed.

Skills

Customer service

Communication skills

Attention to detail

Process-driven

Professional appearance

Job description

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 8 cities and has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.

We're looking for a SERVICE ADVISOR to join our team at FRIENDSHIP VOLVO of BRISTOL!

Our ideal candidates are reliable, self-motivated, and enjoy working with people!

What You'll Do:

• Promptly greet customers to obtain contact and vehicle information
• Clearly document vehicle issues and customer concerns
• Determine and recommend necessary maintenance or repairs
• Prepare an accurate estimate for the cost of services
• Monitor the service process and update customers frequently
• Communicate completed services and charges to customers
• Verify invoices and repair orders
• Assist Service Manager as needed

Qualification Checklist:

• 1+ years experience with verifiable success in a Service Advisor role preferred
• A strong focus on providing the best customer service around
• Excellent communication skills, both written and in person
• The ability to work well in a process-driven environment
• The desire to work in a fast paced position
• A focus on detailand organization
• A professional, well-groomed personal appearance

Compensation and Benefits:

• Compensation for this position is driven by incentives and commission, with training compensation based on experience.
• You’ll have a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.