Service Advisor: Elevate Auto Care & Customer Experience

Kayser Janesville Chevrolet Buick GMC; Janesville (WI); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plan

Paid time off

Employee discounts

Career growth opportunities

Job summary

Kayser Janesville Chevrolet Buick GMC in Janesville, WI is seeking a Service Advisor to act as the vital link between customers and our service department. You will facilitate communication, provide exceptional customer service, and ensure a smooth service experience for our clients in Janesville.

Responsibilities include greeting customers, providing accurate estimates, coordinating with technicians, maintaining records, following up on status, scheduling, and promoting additional services to

Qualifications

• High school diploma or equivalent; automotive training preferred.
• Experience in a customer service or automotive service advisor role is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to handle multiple tasks efficiently and work well under pressure.
• Familiarity with automotive terminology and repair processes preferred.
• Proficiency with computers and dealership management software.

Responsibilities

• Greet customers promptly and courteously, addressing their service needs.
• Provide accurate estimates and explanations of vehicle repairs and maintenance.
• Coordinate with technicians to ensure timely and quality service delivery.
• Maintain detailed records of customer interactions and vehicle service histories.
• Follow up with customers on service status and post-service satisfaction.
• Manage appointment scheduling and work with parts department to order necessary supplies.
• Promote additional services or products to enhance customer satisfaction and dealership revenue.

Skills

Customer service

Communication

Automotive knowledge

Dealership software

Education

High school diploma

Tools

DMS software

Job description

Kayser Janesville Chevrolet Buick GMC in Janesville, WI is seeking a Service Advisor to act as the vital link between customers and our service department. You will facilitate communication, provide exceptional customer service, and ensure a smooth service experience for our clients in Janesville.

Responsibilities include greeting customers, providing accurate estimates, coordinating with technicians, maintaining records, following up on status, scheduling, and promoting additional services to