Service Advisor

Burtness Chevrolet; Whitewater (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

Employee vehicle/service discounts

Ongoing training and growth

Job summary

Burtness Chevrolet Buick GMC in Whitewater, WI is seeking a Service Advisor who focuses on customer care and clear communication between customers and technicians.

You will greet customers, document issues, write repair orders, explain recommendations, and keep customers updated on status and timelines. Training is available for the right candidate, with a supportive family-owned environment.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and familiarity with dealership software.
• Previous automotive service experience is helpful but not required.

Responsibilities

• Greet customers and be their main point of contact throughout the service process.
• Listen to concerns and document vehicle issues accurately.
• Create repair orders and explain recommended services clearly.
• Communicate with technicians to ensure timely and accurate repairs.
• Provide updates on vehicle status and timelines.
• Handle billing, payments, and warranty information.

Skills

Customer service

Communication

Multitasking

Basic computer skills

Tools

Dealership software

Job description

Service Advisor

Whitewater, WI | Burtness Chevrolet Buick GMC

Burtness is looking for a customer-focused, organized Service Advisor to join our growing team at our Whitewater location. If you enjoy working with people, staying busy, and being the bridge between customers and technicians, this could be a great fit.

What You’ll Do

• Greet customers and serve as their main point of contact throughout the service process
• Listen to customer concerns and accurately document vehicle issues
• Create repair orders and clearly explain recommended services
• Communicate with technicians to ensure timely and accurate repairs
• Provide updates to customers on vehicle status and timelines
• Handle billing, payments, and warranty information
• Deliver an outstanding customer experience from start to finish

What We’re Looking For

• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills and comfort using dealership software
• Previous automotive or service advisor experience preferred (but not required — we will train the right person)
• Positive attitude, reliability, and a team-first mindset

What We Offer

• Competitive pay with performance opportunities
• Medical, dental, vision, and other benefit options
• Paid time off and paid holidays
• Employee vehicle and service discounts
• Ongoing training and growth opportunities
• A supportive, family-owned dealership environment

Why Burtness?

We’re proud to be a locally owned dealership group that believes when the products are similar, the dealer makes the difference. We value integrity, teamwork, and taking care of both our customers and our employees.