Customer-Focused Retail Stock & Service Expert

Michaels; Gambrills (MD); On-site; USD 21,000 - 25,000; Full time

Job summary

Michaels in Gambrills, MD is seeking a store associate focused on delivering friendly customer service, helping shoppers find products and ensuring a fast, accurate checkout experience. The role includes unloading trucks, stocking shelves, and maintaining planograms for a well-merchandised, in-stock store.

Team members promote the Rewards program, assist with omnichannel services (BOPIS/SFS), and follow SOPs to support store recovery, safety, and high-quality customer interactions.

Qualifications

• Retail or customer service experience preferred.
• Must be at least sixteen (16) years old in the U.S.
• Ability to stand for long periods and perform light lifting.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast, friendly checkout experience with cash handling to standards.
• Engage customers on Rewards program and Private Label Credit Card enrollments.
• Assist with truck unloading, stocking, and planogram processes.
• Support omnichannel processes including BOPIS and Ship From Store.
• Follow SOPs and company policies to ensure compliance and safety.

Skills

Customer service

Cash handling

Retail experience

Sales skills

BOPIS/Ship From Store

Tools

POS system

Job description

Michaels in Gambrills, MD is seeking a store associate focused on delivering friendly customer service, helping shoppers find products and ensuring a fast, accurate checkout experience. The role includes unloading trucks, stocking shelves, and maintaining planograms for a well-merchandised, in-stock store.

Team members promote the Rewards program, assist with omnichannel services (BOPIS/SFS), and follow SOPs to support store recovery, safety, and high-quality customer interactions.