Seasonal Retail Pro: Fast Checkout & Help Customers

Michaels Stores; Westminster (MD); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Employee discount

Health benefits

401(k) with employer match

Tuition assistance

Job summary

Michaels Stores in Westminster, MD is seeking a store associate to deliver friendly customer service and help customers find what they’re looking for. You’ll process fast and accurate checkouts, support store recovery and maintain a well-merchandised, in-stock storefront.

You will participate in truck unloading, stocking, planograms, and omnichannel tasks including Buy Online Pickup in Store and Ship From Store.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Job description

Michaels Stores in Westminster, MD is seeking a store associate to deliver friendly customer service and help customers find what they’re looking for. You’ll process fast and accurate checkouts, support store recovery and maintain a well-merchandised, in-stock storefront.

You will participate in truck unloading, stocking, planograms, and omnichannel tasks including Buy Online Pickup in Store and Ship From Store.