Customer-Centric Retail Specialist (Part-Time)

External Ocean State Job Lot; Dover (DE); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Paid Time Off

Health & Wellness benefits

FSA

Job summary

Ocean State Job Lot in Dover, DE seeks a Store Specialist to deliver friendly customer service, handle POS transactions, and keep assigned areas merchandised according to company guidelines. The role supports associates and helps maintain attractive displays while following merchandising standards.

On-site work requires availability for evenings and weekends. Employees enjoy a 30% associate discount, wellbeing resources, PTO, and comprehensive health benefits as part of OSJL perks.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Cashier experience

Retail merchandising

Communication skills

Basic math

Job description

Ocean State Job Lot in Dover, DE seeks a Store Specialist to deliver friendly customer service, handle POS transactions, and keep assigned areas merchandised according to company guidelines. The role supports associates and helps maintain attractive displays while following merchandising standards.

On-site work requires availability for evenings and weekends. Employees enjoy a 30% associate discount, wellbeing resources, PTO, and comprehensive health benefits as part of OSJL perks.