Retail Store Specialist — Elevate Customer Experience

External Ocean State Job Lot; Auburn (MA); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Generous Paid Time Off

Comprehensive Health & Wellness

Flexible Spending Account (FSA)

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot is seeking a Store Specialist in Auburn, MA. This part-time, on-site role handles customer service, complex POS transactions, and merchandising within assigned areas, while supervising assigned associates.

The job emphasizes strong customer interaction, accurate transaction handling, and adherence to company policies. Availability on nights and weekends is required for full-time roles, with comprehensive benefits and a 30% associate discount.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build relationships by providing friendly customer service and a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases and handle POS transactions.
• Promote donations, loyalty programs, and promotions across the store.
• Maintain displays, restock areas, and merchandise new items per guidelines.
• Train and coordinate assigned associates, manage breaks per policy.
• Communicate issues and improvement opportunities to store leadership.
• Keep a safe, organized environment through proactive maintenance and cleaning.
• Handle damages and returns according to procedures.

Skills

Customer service

Cashier experience

Job description

Ocean State Job Lot is seeking a Store Specialist in Auburn, MA. This part-time, on-site role handles customer service, complex POS transactions, and merchandising within assigned areas, while supervising assigned associates.

The job emphasizes strong customer interaction, accurate transaction handling, and adherence to company policies. Availability on nights and weekends is required for full-time roles, with comprehensive benefits and a 30% associate discount.