Store Experience Specialist - Customer Service

Ocean State Job Lot; Scranton (Lackawanna County); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

Wellbeing resources

Paid time off

Health coverage

FSA

Disability insurance

Accolade care

Job summary

Ocean State Job Lot is hiring Store Specialist to deliver a positive customer experience. You will handle customer inquiries, process transactions, and help merchandise and maintain assigned areas according to company guidelines.

Full-time associates must be available nights and weekends, must be 18+, and will benefit from a 30% associate discount along with comprehensive health and wellness offerings and PTO. OSJL emphasizes teamwork and community involvement.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Cashier experience

Basic math & reading

Job description

Ocean State Job Lot is hiring Store Specialist to deliver a positive customer experience. You will handle customer inquiries, process transactions, and help merchandise and maintain assigned areas according to company guidelines.

Full-time associates must be available nights and weekends, must be 18+, and will benefit from a 30% associate discount along with comprehensive health and wellness offerings and PTO. OSJL emphasizes teamwork and community involvement.