Retail Store Specialist — Customer-Centric & Growth‑Oriented

Ocean-State-Job-Lot; Wyoming (RI); On-site; USD 23,000 - 24,000; Part time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Generous Paid Time Off

Comprehensive Health & Wellness

Job summary

Ocean State Job Lot in Wyoming, RI area is hiring a Store Specialist to enhance customer experiences, handle complex POS transactions, and ensure engaging merchandising in assigned areas. This role includes supervising associates and following company policies to maintain smooth operations in a fast-paced retail setting.

The position is part-time and on-site, requiring availability including nights and weekends.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Cashier experience

Merchandising

Basic math & reading

Tools

Point-of-sale system

Job description

Ocean State Job Lot in Wyoming, RI area is hiring a Store Specialist to enhance customer experiences, handle complex POS transactions, and ensure engaging merchandising in assigned areas. This role includes supervising associates and following company policies to maintain smooth operations in a fast-paced retail setting.

The position is part-time and on-site, requiring availability including nights and weekends.