Retail Store Specialist - Elevate Customer Experience

Ocean-State-Job-Lot; Wakefield (RI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discount 30%

Wellbeing Time & Care.com Access

Paid Time Off including Sick Time, Vac

Comprehensive Health & Wellness: Med/D

Flexible Spending Account (FSA)

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot is hiring a Store Specialist to deliver a positive customer experience. You will handle customer inquiries, process complex point-of-sale transactions, and oversee merchandising and daily operations in assigned areas.

Full-time role with availability to work nights and weekends; strong math and communication skills required; must be 18+. The environment is climate controlled and safety-focused. Benefits include health, dental, vision, life insurance and PTO.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.
• Work primarily in a climate controlled environment with minimal safety/health hazard potential.
• This position requires extended periods of moving, remaining stationary, ascending, descending, and/or positioning oneself to complete various tasks throughout the shift.
• Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: should be able to lift 35 lbs on a regular basis.
• Overnight and weekend assignments may be required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Job description

Ocean State Job Lot is hiring a Store Specialist to deliver a positive customer experience. You will handle customer inquiries, process complex point-of-sale transactions, and oversee merchandising and daily operations in assigned areas.

Full-time role with availability to work nights and weekends; strong math and communication skills required; must be 18+. The environment is climate controlled and safety-focused. Benefits include health, dental, vision, life insurance and PTO.